General Manager

Job Description

Client Overview:

Our client offer 69 fully furnished suites with premium amenities, our property features two restaurants, a pool, and a range of services, including room service, housekeeping, laundry, and maintenance. Join our team and be part of a commitment to exceptional guest experiences in a sophisticated setting.

Job Overview:

The General Manager of the Furnished Apartments will lead a team of staff members, manage budgets, develop marketing strategies, and collaborate with property owners to drive business growth and profitability.

Key Responsibilities:

• Responsible for the overall management and maintenance of the furnished apartment complex, ensuring it meets high standards of cleanliness, safety, and functionality.
• Supervise and manage a team of property staff, including front desk personnel, maintenance workers, housekeeping staff, and security personnel.
• Ensure exceptional customer service is provided to residents and guests, addressing their concerns, resolving issues, and maintaining a positive living experience.
• Develop and manage the property’s budget, track expenses, and revenue, and work to achieve financial targets set by the company.
• Monitor occupancy levels, work to increase occupancy rates, and implement strategies to attract new residents and retain existing ones.
• Oversee the leasing process, including advertising vacancies, conducting tours, screening tenants, and managing lease agreements.
• Coordinate and oversee maintenance and repairs to ensure the property is well-maintained and any issues are promptly addressed.
• Establish and maintain relationships with vendors, contractors, and suppliers to ensure quality service and timely completion of maintenance tasks.
• Ensure compliance with local regulations, housing laws, safety codes, and other relevant standards.
• Collaborate with the marketing team to promote the property, develop marketing strategies, and participate in campaigns to attract tenants.
• Identify and generate leads through various channels, including online inquiries, referrals, networking, and outreach.
• Prepare lease agreements, rental applications, and other necessary documents accurately and efficiently.
• Maintain strong relationships with potential and existing tenants, providing excellent customer service and addressing their questions and concerns.
• Stay informed about market trends, competitor offerings, and pricing strategies to position the furnished apartments competitively.

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality or a related field (Master’s degree can be a plus).
• Several years of experience in Business Management, Hospitality with progressive responsibilities.
• Excellent communication and interpersonal skills.
• Leadership and management skills.
• Problem-solving and conflict resolution abilities.