Shisha Operator

Job Description

Client Overview: 

The client is a prominent player in the cruise hospitality sector, specializing in providing exceptional onboard experiences to their guests. With a commitment to maintaining high service standards, they are seeking qualified and experienced professionals to fill key positions across various departments aboard their cruise ships.

Job Overview:

The Shisha Operator onboard the cruise ship will prepare and promote a variety of Shisha
products to guests in a professional & friendly manner. The main responsibility is to be knowledgeable in
preparation and promoting Shisha whilst providing basic support and service to the outlets on all shisha
related operations.

Key Responsibilities:

• Have full knowledge of Shisha offerings and hot beverages
• Profound knowledge of Shisha contents and preparation methods
• Control stocks for daily use in the Bar to ensure service requirements are met
• Follow all safety and sanitation policies when handling Shisha equipment and Storage
• Ability to create new flavors, or other mixings
• Consistently offer professional, friendly and engaging service to guests
• Assist guests regarding Shisha menu items in an informative and helpful manner
• Follow outlet policies, procedures and service standards
• Ensure a clean, safe and well maintained work station and ability to interact, explain and sell the product confidently and provide an overall exceptional experience to guests
•  To ensure a timely and safe delivery of shisha to guests from time of order through to delivery
•  Promote and sell Shisha products for optimum sales
•  Available to answer questions, queries effectively, ensuring guests needs are met, seeking guidance from floor staff and supervisors for complaints and issues when necessary
• Clean and reset the Shisha before and after every us
• Prepare sufficient Shisha heads for the operation and make sure all flavours on the menu are available
• Prepare the charcoal before the operation
• Courteously taking Shisha orders from guests and preparing
• Assist with service of food and beverage orders as requested by supervisor
• Manage and provide shisha requisition forms for supervisor / manager prior to orders
• Maintain your station in accordance with standards at all times
• Serve all shisha requested promptly and accurately as requested and in line with standards of service
• Arrange the Shisha station during the closing time and make sure there is no lighted charcoal left behind
• Ensure that all guest communications are polite and helpful and exceed guest expectations
• Maintain all bar and restaurant equipment and glassware in a clean and polished manner using the correct method and equipment.

Qualifications:

• A good team player but self-motivated and integrity in dealing with others incorporating great customer service.
• 3 years’ experience of working with shisha in a 4/5 star hotel environment
• Interact positively and professionally with guests and colleagues
• Highly responsible & reliable with robust interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Good command of written and spoken English & Arabic is a prerequisite